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Accolades: Customer Service

Routinely attentive and responsive to the needs of internal and external customers. Responds to requests from customers in a friendly and timely manner. Goes beyond what is normally expected.

How to Encourage Employees to Provide Better Customer Service

  • Emphasize the importance of customer service in mission statements, plans, goals, discussions and meetings with employees.
  • Explain what good customer service looks like by describing specific actions or behaviors that exemplify quality customer service
  • Be specific and use plenty of examples
  • Carefully monitor each employee's performance
  • Recognize and reward employees who provide quality customer service
  • Obtain feedback from customers on how well you are doing and share the results with employees

Sample Accolades

  1. Employee provides good customer service on a consistent basis
  2. Employee goes the 'extra mile' for a customer