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Expert Supervisor Bookstore

	Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler Most of us are reluctant to discuss problems or disagreements with employees out of fear of harming the relationship. That's why so many problems don't get resolved. Successful managers have learned how to talk with employees about matters that are especially difficult or sensitive. This book tells you exactly how to prepare for those difficult conversations. My favorite chapter is entitled, "How to Make it Safe to Talk about Almost Anything." I've used this book as a guide when writing sample memos and sample dialog for Expert Supervisor.
	Discipline Without Punishment  by Dick Grote I first read this book several years ago, while developing the three-step process for Expert Supervisor. After reading it, I was so impressed that I travelled to Dallas, Texas to meet with the author, Dick Grote. Mr. Grote is a nationally recognized expert and a leading advocate for a nonpunitive alternative to the traditional "progressive discipline" system. The book contains case studies of companies that experienced greater productivity and lower rates of absenteeism, and employee turnover by adopting this approach. And it provides a step-by-step guide to business owners and HR specialists wishing to make the transition in their own organization.
	Getting Together: Building Relationships as We Negotiate by Roger Fisher and Scott Brown  Based on the best-selling "Getting to Yes" this book is about how to resolve conflicts. While the subject matter covers everything from marital conflict to international relations, the book is especially useful for managers struggling with how to deal with a difficult employee. The strategies contained in the book are based on six core principles: understanding, communication, acceptance, reliability, reason, and persuasion.
	Performance Management by Robert Bacal  So many employee problems could be prevented if more managers adopted Robert Bacal's techniques for planning, monitoring, and evaluating work performance. This book is an invaluable how-to guide for managers who want to get a better handle on performance issues in their organization. My favorite chapter is the one on how to conduct a performance appraisal meeting with an employee.